About | Cascade

I am very happy with the professional, flexible and reliable service provided by Cascade Water Systems and would happily recommend them to others.

T. Williams

ARCO Safety Wear

Engineer Photo

 

OUR CUSTOMERS COME FIRST!!!

Recently, an Independent Research Firm surveyed a representative sample of all of Cascade’s clients throughout the UK.  Nearly 100 responses listed Cascade’s core competencies as our staff, product performance and cost of our service. In fact, when asked the difference between Cascade and our competitors, a high majority of the answers noted the key differential as personal service.

Out of a maximum score of 3, clients rated Cascade 2.61 with the lower scores simply being attributed to product range. In response to this management embarked upon a hot drinks range to best fit the outstanding needs of our customer base. 

Cascade now supports over 15,000 domestic and 2,500 commercial customers throughout the UK, including prestigious names including The Arcadia Group (Top Shop, Burtons, Miss Selfridge, Dorothy Perkins etc.), Coca-Cola, NHS hospitals and several major financial institutions.

       CERTIFICATIONS AND MEMBERSHIPS

2003 – ISO 9001 Quality Management Systems certification achieved with minimal changes to existing systems

2008 – Cascade was proud to receive a rarely awarded and much coveted ‘Certificate of Achievement’ for Commitment to Workplace Health, Safety and Welfare from the Managing Director of Peninsular Business Services

2011 – Achieved R.O.S.P.A certification in relation to general Health & Safety

2011 – After industry consultation further developed existing Environmental Policy to deal with even more green issues

2012 – Achieved C.H.A.S certification  in relation to Health & Safety

2012/13 – Launched Cascade’s Vending arm and forged a partnership with Kraft Foods / Kenco Coffee (now Mondelez International)

2014 – Cascade’s application to join the prestigious B.W.C.A (British Water Cooler Association) was accepted by the Association’s Executive Council

 

 

 

 

OUR STRONG VALUES

Cascade Water Systems’ sole aim is that of customer satisfaction:

“We aim to give our valued customers 100% satisfaction, 100% of the time”. 

HOW WE ACHIEVE THIS BOLD UNDERTAKING

  • Over 20 years Specialised Industry Experience
  • Management Team has over 40 years industry experience
  • Maintain the status of the UK’s No. 1 in Water Filtration Equipment, Mains-Fed Water Dispensers and Vending Solutions
  • Dedicated Freephone Customer Service Helpline
  • We listen to our customers’ needs, don’t take our word for it, you can speak to any of our existing customers with pleasure
  • National Coverage
  • Cascade’s Team – Everyone at Cascade is proud to be part of the company’s success, growth and achievements and are always readily prepared to go the extra mile to give customers ‘100% satisfaction, 100% of the time’
  • Continuous improvement – service, product range and pricing

 WHAT MAKES CASCADE DIFFERENT?

“What we do and why it matters to you”

  • Experience, expertise and longevity – simple / no hassle / almost invisible service
  • Wide product range & ongoing PD – a single contact point for all workplace refreshment
  • Dedicated sales and service team tasked against high service standards – fast and accessible response & easy mutually rewarding relationships
  • High product performance – our guarantee
  • Provide cost savings – alleviate the cost pressures of business people & buyers